RETURNS, EXCHANGE & REFUND
What are the terms of the exchange policy?
You can apply for an exchange for your order within 30 days after an order has been delivered. We have a reverse pick-up facility for most pin codes.
Exchanges can only be done for the same products in a different size. It cannot be exchanged for another design in the same product category or against any other product across our website/app.
If you wish to exchange products from a combo pack, the whole pack will have to be sent back to us. Partial returns aren’t accepted. If there is a manufacturing issue, or if you have any other queries regarding this, you can email us at support@elegantessentialsllc.com
Gift wrapping charges are non-refundable and we will not be able to gift wrap any exchanges requested.
To maintain strict hygiene standards of our products, we do not accept exchanges on several product categories, including but not limited to masks, boxers, shorts, sweat-activated t-shirts, and socks. The Souled Store may, at its discretion and without prior notice, change the products or categories to which this policy would apply.